Return, Exchange
& Refund Policy

Applies to all purchases made on taurr.in and forms part of our Terms & Conditions.

01Return Window

You may request a return or exchange within 7 calendar days of the delivery date, as recorded by our shipping partner Shiprocket.

Requests made after this window will not be accepted, except where the Product is found to be defective and covered under Section 5 (Damaged/Defective/Wrong Items), or as otherwise required by law.

02Eligibility for Return/Exchange

To be eligible for a return or exchange, the Product must:

• Be unworn, unused, and unwashed, with no signs of wear on the sole or upper;
• Have all original tags, labels, and brand packaging intact;
• Be returned in the original shoebox (undamaged, not used as the shipping box) inside outer packaging;
• Include all original accessories (extra laces, dust bags, inserts, etc.) if provided;
• Not fall under the non-returnable categories listed in Section 3.

Products that show visible signs of wear, odor, alteration, or damage caused after delivery will not be accepted, and the item will be shipped back to you at your cost.

03Non-Returnable Items

The following are not eligible for return or exchange, except in case of manufacturing defects:

• Products purchased during a final sale, clearance, or marked "non-returnable" at the time of purchase;
• Customized, made-to-order, or personalized footwear;
• Products with tampered, missing, or altered tags/authenticity labels;
• Gift cards or promotional vouchers;
• Items returned without original packaging.

04Size Exchange

If you ordered an incorrect size, you may request a one-time size exchange within the 7-day return window, subject to stock availability of the requested size.

If the requested size is unavailable, you may opt for a refund (per Section 6) or store credit, at your choice.

Reverse pickup for size exchanges is arranged free of charge via Shiprocket in serviceable pin codes. In non-serviceable areas, you will be asked to self-ship the item, and shipping costs will be reimbursed as store credit upon verification.

05Damaged, Defective, or Wrong Item Received

If you receive a Product that is damaged, defective, or different from what you ordered, you must report it within 48 hours of delivery with:

• Order ID;
• Clear photos/video of the Product, packaging, and shipping label.

Upon verification, TAURR will offer, at your choice: a free replacement, a full refund (including original shipping charges, if any), or store credit.

Reverse pickup for damaged/defective/wrong items is always arranged free of charge, regardless of pin code serviceability (self-ship reimbursement applies where pickup is unavailable).

06Refund Process & Timeline

Refund initiation: Once the returned Product is received and inspected at our facility (or upon approval for a prepaid non-returned resolution, where applicable), we will notify you of approval or rejection of your refund.

Refund method: All refunds are processed to the original payment method via Razorpay. We do not offer cash refunds.

Refund timeline:

• Refund initiated by TAURR to Razorpay: within 3–5 business days of return approval;
• Credit to your account: an additional 5–7 business days, depending on your bank/card issuer's processing time;
• Total expected time: 7–10 business days from return approval, though bank-side delays are outside our control.

For orders cancelled before shipment, refunds are processed within 3–5 business days to the original payment method.

Shipping charges (if originally paid) are refunded only in cases of damaged/defective/wrong item deliveries (Section 5) or TAURR-initiated cancellations (Terms & Conditions, Section 4.2). Shipping charges are non-refundable for change-of-mind returns, unless the item qualifies as a free-shipping order.

07How to Initiate a Return/Exchange

1. Log in to your TAURR account and go to Order History, or contact taurr@taurr.in with your Order ID;
2. Select the item(s) and reason for return/exchange;
3. Once approved, a reverse pickup will be scheduled via Shiprocket at your registered address (where serviceable);
4. Pack the item securely in its original packaging and hand it to the courier agent, or drop it at the designated courier point if self-ship is required;
5. Track your return status via the tracking link shared over email/SMS;
6. Refund or exchange is processed upon receipt and quality check at our facility.

08Quality Check & Rejection of Returns

All returned Products undergo a quality check upon receipt. If the returned item fails to meet the eligibility criteria in Section 2 (e.g., signs of wear, missing tags, damaged packaging), the return will be rejected, and the Product will be shipped back to you at your cost. No refund or exchange will be issued in such cases.

We reserve the right to deny future return requests from accounts/customers with a pattern of policy misuse (e.g., repeated "wardrobing," frequent false damage claims).

09Order Cancellations

Orders can be cancelled free of charge any time before dispatch, via your account or by contacting support.

Once an order is marked "Shipped" in Shiprocket, it cannot be cancelled — you may refuse delivery or initiate a return after receipt, subject to this Policy.

10Failed Delivery / Refused Orders

If a delivery attempt fails due to an incorrect address, unreachable recipient, or refusal to accept the package, and the item is returned to origin (RTO) by the courier, we will process a refund minus applicable RTO/reverse shipping charges, unless the failure was due to an error on our part.

11Contact for Returns & Refunds

This Policy is subject to periodic review and may be updated to reflect operational or legal changes. The version in effect at the time of your order applies to that order.